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At Graphique Addictions, we take great pride in providing high-quality, custom-printed products. Since each item is made-to-order, we unfortunately cannot accept returns or exchanges for buyer’s remorse. However, we are committed to ensuring our customers are satisfied with their orders, and we will assist you if you receive a damaged item.
If you receive a damaged item, please follow the steps below to report the issue:
Reporting Timeframe: You must report any damage within 15 days of receiving your order. After this period, we are unable to process return requests.
Evidence Required:To ensure a smooth process, please provide the following when contacting us:
1. A description of the damage to the item.
2. Clear photos of the damaged item.
3. Photos of the packaging that the item arrived in.
Resolution: If your item is confirmed as damaged, we will send a replacement order at no additional cost to you.
Contact Us: Once we review the damage, we will guide you through the next steps to resolve the problem.
Important Notes:
Made-to-Order Products: All our products are custom-printed when ordered. As such, we do not accept returns or exchanges for any reason other than damage, including buyer’s remorse.
Exchange Policy: In the case of a damaged item, a replacement will be issued, not a refund.
Careful Review: Before placing your order, please review the product details, including size and design to avoid any mistakes.
